service brand Happy smile
promote slogan New West Street Hotel, a warm home. Get together New West Street Hotel, brilliant achievements in life
Survival awareness Guests can have no hotel, the hotel can not do without guests
Hotel style To clean the beautiful environment, high-quality and stable products, fast and efficient service to win customers
Hotel goal Continuous innovation, advancing with the times, the achievement of first-class hotel
Hotel purpose Satisfy customers, train loyal customers and make them come again
Hotel atmosphere Family love, relaxed, elegant, noble
Hotel shop flowers Osmanthus
Hotel spirit Be fair, seek truth from facts, work together, take the initiative to create, fair competition
Business positioning There are moods of the high-level business hotel
Values Cherish the reputation of the hotel, respect guests and colleagues without losing dignity
Winning magic Team supreme
Quality concept Pay attention to detail, perfect cost concept reasonable expenditure, cost leadership
Development concept Not necessarily long-term large enterprises, only to adapt to changes in the market enterprises can be long-term
Management essentials Accumulate and analyze data, build system and perfect system
Management positioning Seamless service, product defect-free, work error-free, management loopholes
Management style Management without lover affectionate
Business strategy The brands, service offerings and sales channels and competing partners form the market recognized differentiators
Service aphorism Guests can always expect higher, we will continue to pursue better
Service management tips Details, details, or details check, check, or check
Management policy High, strict, thin, real. High - high starting point, high standard, high efficiency; strict - strict system, strict management, strict discipline; fine - meticulous ideological work, subtle services, meticulous work plan and inspection; The work must be implemented and the work carried out should be solid and reflect the truth of the situation
Three elements of work Always know the goal, always have a plan, never forget the time
Four services The superior is the subordinate service, the second line is the first line service, the procedure is the next procedure service, the full member serves the guests Five mutually respect each other, mutual understanding, mutual care, mutual cooperation, mutual supervision
Six guidelines The higher level is the lower level service, the lower level is responsible for the higher level; the lower level has the error, the upper level undertakes the responsibility; the higher level may be the leapfrog inspection, the lower level may not asleep request the lower level may leapfrog the complaint; the upper level may not be able to leapfrog the command; Subordinate comments superiors
Seven standards of conduct To be honest to the customer To be responsible to the enterprise To be responsible to the staff To be dedicated to the work To be honest to the superior To cultivate the colleague to be helpful
Employee image mode Gentlemen and ladies attitude to gentlemen and ladies to provide quality services to customer-oriented business philosophy, guests need to provide services; guests never wrong
Tips for quality service Treat your guests with enthusiasm and try to meet the wishes and needs not expressed by the guests
promote slogan New West Street Hotel, a warm home. Get together New West Street Hotel, brilliant achievements in life
Survival awareness Guests can have no hotel, the hotel can not do without guests
Hotel style To clean the beautiful environment, high-quality and stable products, fast and efficient service to win customers
Hotel goal Continuous innovation, advancing with the times, the achievement of first-class hotel
Hotel purpose Satisfy customers, train loyal customers and make them come again
Hotel atmosphere Family love, relaxed, elegant, noble
Hotel shop flowers Osmanthus
Hotel spirit Be fair, seek truth from facts, work together, take the initiative to create, fair competition
Business positioning There are moods of the high-level business hotel
Values Cherish the reputation of the hotel, respect guests and colleagues without losing dignity
Winning magic Team supreme
Quality concept Pay attention to detail, perfect cost concept reasonable expenditure, cost leadership
Development concept Not necessarily long-term large enterprises, only to adapt to changes in the market enterprises can be long-term
Management essentials Accumulate and analyze data, build system and perfect system
Management positioning Seamless service, product defect-free, work error-free, management loopholes
Management style Management without lover affectionate
Business strategy The brands, service offerings and sales channels and competing partners form the market recognized differentiators
Service aphorism Guests can always expect higher, we will continue to pursue better
Service management tips Details, details, or details check, check, or check
Management policy High, strict, thin, real. High - high starting point, high standard, high efficiency; strict - strict system, strict management, strict discipline; fine - meticulous ideological work, subtle services, meticulous work plan and inspection; The work must be implemented and the work carried out should be solid and reflect the truth of the situation
Three elements of work Always know the goal, always have a plan, never forget the time
Four services The superior is the subordinate service, the second line is the first line service, the procedure is the next procedure service, the full member serves the guests Five mutually respect each other, mutual understanding, mutual care, mutual cooperation, mutual supervision
Six guidelines The higher level is the lower level service, the lower level is responsible for the higher level; the lower level has the error, the upper level undertakes the responsibility; the higher level may be the leapfrog inspection, the lower level may not asleep request the lower level may leapfrog the complaint; the upper level may not be able to leapfrog the command; Subordinate comments superiors
Seven standards of conduct To be honest to the customer To be responsible to the enterprise To be responsible to the staff To be dedicated to the work To be honest to the superior To cultivate the colleague to be helpful
Employee image mode Gentlemen and ladies attitude to gentlemen and ladies to provide quality services to customer-oriented business philosophy, guests need to provide services; guests never wrong
Tips for quality service Treat your guests with enthusiasm and try to meet the wishes and needs not expressed by the guests